Terms & Conditions
Service Agreement
By hiring Evoque Event Management, you enter into a service agreement outlining your selected package, event type (e.g., wedding, corporate event, birthday, etc.), vendor coordination, venue booking, and overall event execution. These terms are binding upon the signature of a contract and the initial deposit.
Booking & Payment Policy
A non-refundable deposit is required to secure your event date. The remaining balance must be cleared either one day before the event or on the day of the event, as agreed in your proposal. Failure to do so may result in the cancellation of the event. Full payment is required in advance for catering services to confirm your menu and food arrangements. Transportation charges are billed separately and depend on location, equipment load, and required hours. These charges are calculated to cover transporting the necessary equipment and staff to and from the event location.
Vendor & Venue Coordination
We partner with reputable event vendors, including decorators, caterers, photographers, and entertainers. While we facilitate these services, Evoque is not liable for the performance of third-party vendors. Venue bookings and payments are a joint responsibility of the client and the venue owner or manager. Evoque will assist in coordination, but final booking confirmations and payments must be settled between both parties.
Event Date Changes
If clients want to reschedule, they must inform us at least two (2) days before the original event date. We will then check our availability and notify you if the new date is feasible. Rescheduling is subject to availability and may incur additional costs.
Cancellation & Refund Policy
For catering services, cancellation on the day of the event is non-refundable. This no-refund policy is because food procurement and preparation, staff arrangements, and logistics are finalized in advance. Deposits paid for any service are non-refundable under any circumstances. Other refunds, if applicable, will be considered on a case-by-case basis, excluding day-of-event cancellations.